Technical Writing describes the marriage of literary talent with technology.

In most markets today, products are becoming more sophisticated and their range of capabilities is expanding at a phenomenal pace. This rate of advancement, however, often outpaces the skill development of the intended customer or user, thus creating a need to describe this increasingly powerful functionality in terms and formats that are readily understood by the user.

Technical writing, as we see it, is a collaborative effort between developer and author. Together they

– Perform a user-based needs assessment to understand documentation requirements.
– Collect relevant product specifications and other source information.
– “Test drive” the product (where applicable) to get the true user perspective.
– Develop support documentation including instructions and help files in accordance with agreed style guides.
– Produce final deliverables in multiple media and multiple languages.

Technical writing can be a time-consuming and costly effort. Yet poor documentation can lead to even higher product support costs or worse, it can impede the rate of adoption and use of your products due to their perceived complexity.

By engaging the technical writers during your development cycle, you can cost effectively deliver expertly crafted user documentation in time for your product release. Award Translation employs technical writers with experience and expertise in producing high quality documentation for technical products.

The success of these products or systems depends, to a great extent, upon the easy accessibility of quality information. The more complex the product or service offering, the more important it is to provide clear, user-centered information. This information should be an integral feature of the product and not simply a necessary addition. We specialise in tailoring documentation solutions to meet not only your requirements but also those of your users.

All you have to do is send us your file and we will take care of the rest.